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Eir have implemented their proposed Eircom.net monthly July 2020

Pay a €5.99 monthly fee or give up your Eircom email account and address! This charge was to come into force on 31st March 2020 but Eir postphoned introducing this fee until July 2020. 

Summary of the changes

  • From July 2020 a monthly fee of €5.99 will be charged to all eircom.net email account holders.
  • Eir email users have to sign up to this new service specifically otherwise Eir will restrict and eventually delete the email account being used.
  • After July 1st 2020 – users who have not signed up will have no access to their eircom email.
  • 60 days from July 1st the account containing all emails and the email address being used will be completely deleted.
  • Users who do not want to pay the monthly fee will have to choose an alternative webmail provider and migrate all their eircom emails and contacts to this new account. Then inform all their contacts of this change of email address.
  • There are alternative free webmail providers. Each provider offers different benefits and has different caveats. Some have more storage than others, some have less privacy than others (e.g.  share your profile with marketing companies). Free email services generally have little in the way of help/support and are usually part of the marketing and advertising strategy of the webmail providers so ads will appear on your main email screen, regardless of which provider you use.
  • Google’s Gmailsuite and Microsoft’s Outlook or Hotmail are 2 examples of free webmail providers.

If you choose to move to an alternative email provider Eonvia can help you with email migration and configuration of your new email account.

The proposed changes and what customers need to be aware of:

Eir (formally Eircom) provided free email accounts to thousands of individual users, schools and small businesses since early 2000’s. However, it seems that this free service is costing Eir money as it uses up their customer service resource! The Eir support web page explains “In order to provide a better service we will charge €5.99 from 31st March 2020.”

Eir email users will be charged €5.99 a month, from the start of July, if they want to continue using their eircom email service. Customers must contact Eir and sign up to this service if they want to continue using their eircom.net account. Any customer who doesn’t sign up to this service will have their account restricted. After 60 days their emails and eircom.net email address will be completely deleted. Customers will not be able to retrieve email or access their email address ever again after the 60 days. The support page for Eir emphasises this “…once your account is deleted your emails will be deleted. So please ensure you move all data you wish to continue to access before it is deleted.”

The €5.99 fee will be charged at the start of each calendar month. The fee must be paid by all customers of Eir, the users of their free service and the customers who are already subscribing to Eir broadband, phone, mobile or bundled products. Most customers should receive an email to their eir webmail account, from Eir, containing a link that will take them to the payment option for their new subscription. Customers can pay by credit card to begin with and Eir hope to have a direct debit option available presently also.

If customers don’t wish to pay the charge they will have to open a new email account with a new email address with one of the other free webmail providers (Google gmail,, Microsoft Outlook or Hotmail, AOL.com mail) and migrate all their email and contacts that they want to keep to this new account. Then they must inform all of their contacts of the change to this new email address. On their webmail support FAQ page Eir have added the following clarification with regard to redirecting email – “Can I get my emails from Eir redirected to my new email address if I go to another provider? No, your email address will be deleted.”

Unfortunately some Eircom.net email users have found themselves locked out of eir email from the start of July – for those users who don’t want to remain on the paying Eir email account and have items or contacts they wish to retain from that  Eir account  – the best recommendation we can give these users is to pay one or two months of the fee now before end of July 2020 and then set up an alternate free email account and move (not forward) all their email\contacts from Eir account to their new account. This gives users time to troubleshoot any migration issues and be certain they have all they need from the Eir account before the account is deleted permanently.

If you choose to move to an alternate email provider Eonvia can help you with email migration and configuration of your new email account.

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If you need advice, please call 021-4642096, our friendly staff will be delighted to help  you.